Effective Date: July 2026

At EF Creation, we aim to process and deliver every order safely and within the estimated delivery period. We deliver products across Bangladesh through trusted courier service providers.

By placing an order through our website or official communication channels, you agree to this Shipping & Delivery Policy.

1. Order Processing

Orders are usually processed within 24 hours after successful confirmation.

Order processing may include:

  • Confirming the customer’s name and mobile number
  • Verifying the delivery address
  • Checking product availability
  • Preparing and inspecting the product
  • Packaging the order securely
  • Handing the parcel over to the courier service

Orders placed during weekends, public holidays, festivals, promotional campaigns, or periods of high demand may require additional processing time.

2. Delivery Areas

EF Creation delivers products throughout Bangladesh, including:

  • Dhaka city
  • Areas outside Dhaka
  • District and upazila locations covered by our courier partners

Delivery availability may depend on the customer’s exact location and the service coverage of the selected courier company.

3. Estimated Delivery Time

After the order has been confirmed and dispatched, the estimated delivery time is:

  • Inside Dhaka: 1–3 business days
  • Outside Dhaka: 2–5 business days

These delivery periods are estimates and do not include weekends or public holidays.

Delivery may take longer during:

  • Eid or other festivals
  • Public holidays
  • Severe weather conditions
  • Political unrest or strikes
  • Natural disasters
  • Road or transport disruptions
  • Courier service delays
  • High-volume promotional campaigns

EF Creation cannot guarantee an exact delivery date when a delay is caused by circumstances outside our control.

4. Shipping Charges

Shipping charges may vary depending on:

  • Delivery location
  • Product quantity
  • Parcel size or weight
  • Courier service charges
  • Delivery method

The applicable delivery charge will be displayed at checkout or communicated to the customer before the order is confirmed.

Additional charges may apply for:

  • Re-delivery
  • Address changes after dispatch
  • Remote delivery locations
  • Parcels returned due to customer unavailability

5. Order Confirmation

An order will be considered confirmed only after successful verification by EF Creation.

We may contact you by phone, SMS, WhatsApp, Messenger, or email to verify your order and delivery information.

EF Creation may delay or cancel an order if:

  • The customer cannot be contacted
  • The delivery address is incomplete
  • The provided mobile number is incorrect
  • The product is unavailable
  • The order appears suspicious or fraudulent
  • Required advance payment has not been completed

6. Order Tracking

Once your order has been dispatched, we may provide:

  • Courier company information
  • Tracking number
  • Parcel status
  • Estimated delivery information

Tracking details may be sent through SMS, phone, WhatsApp, Messenger, email, or another available communication method.

Courier tracking information may take some time to become active after dispatch.

7. Delivery Attempts

Please ensure that someone is available at the delivery address to receive the parcel.

The courier service may contact you before attempting delivery. Customers are requested to keep their mobile phones available and respond to courier calls.

If delivery cannot be completed because of:

  • Customer unavailability
  • An unanswered phone call
  • An incorrect address
  • A refused parcel
  • A request to delay delivery

The parcel may be returned to EF Creation. Re-delivery charges may apply if the customer requests another delivery attempt.

8. Correct Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name
  • Active mobile number
  • Complete address
  • Area, district, and postal code, where applicable
  • Nearby landmark, if necessary

EF Creation will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated customer information.

Please contact us as soon as possible if you need to correct your address. Address changes may not be possible after the parcel has been dispatched.

9. Cash on Delivery

Cash on Delivery may be available in selected locations.

Customers must pay the full payable amount, including any applicable delivery charge, when receiving the parcel.

In some cases, EF Creation may require partial or full advance payment before confirming an order, especially for:

  • Customized products
  • Large orders
  • High-value orders
  • Orders to certain locations
  • Customers with previous refused or unreceived orders

10. Parcel Inspection

Every product is carefully inspected before packaging and dispatch.

Customers should check the external condition of the parcel upon delivery. If the parcel appears severely damaged, opened, or tampered with, please contact EF Creation immediately.

Do not use, wash, alter, or remove the tags from a damaged or incorrect product if you intend to request a return or replacement.

An unboxing video is highly recommended as evidence in case of:

  • A damaged product
  • A missing item
  • An incorrect product
  • A quantity mismatch

Any return or replacement request will be handled according to our Refund and Returns Policy.

11. Delayed or Lost Parcels

If your order is significantly delayed, please contact us with your order details.

We will communicate with the courier service and try to locate the parcel. Investigation times may vary depending on the courier company and the delivery location.

If a parcel is confirmed as lost during delivery, EF Creation may provide a replacement or another suitable resolution, subject to product availability and verification.

12. Refused and Unclaimed Orders

Customers are expected to receive confirmed orders.

Repeated refusal of confirmed orders or failure to receive parcels may result in:

  • Advance payment being required for future orders
  • Cash on Delivery becoming unavailable
  • Future orders being cancelled
  • Delivery and return charges being added to a new order

Any advance payment for shipping or customized products may be non-refundable when a customer refuses delivery without a valid reason.

13. Split Shipments

If an order contains multiple products, EF Creation may send them in separate parcels depending on availability, product size, or courier requirements.

Customers will be informed when an order is being delivered in multiple shipments. Additional shipping charges will not be added without prior communication.

14. Events Beyond Our Control

EF Creation will not be held responsible for shipping delays caused by events beyond our reasonable control, including:

  • Natural disasters
  • Floods or severe weather
  • Strikes or political unrest
  • Government restrictions
  • Transport disruptions
  • Courier service interruptions
  • Public emergencies

We will make reasonable efforts to keep customers informed when such delays occur.