Effective Date: July 2026

Welcome to EF Creation. These Terms and Conditions govern your access to and use of our website, products, and services.

By visiting our website, placing an order, or purchasing a product from EF Creation, you agree to these Terms and Conditions. Please read them carefully before placing an order.

1. General Terms

EF Creation operates an online retail business offering clothing, fashion items, and related products.

By using our website, you confirm that:

  • The information you provide is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not misuse, damage, or interfere with the website.
  • You are legally able to place an order or are doing so with the permission of a parent or legal guardian.

We reserve the right to refuse service, cancel orders, or restrict access when necessary.

2. Product Information

We make reasonable efforts to provide accurate product information, including:

  • Product descriptions
  • Sizes and measurements
  • Colors
  • Materials
  • Designs
  • Availability
  • Product images

However, slight differences may occur due to:

  • Photography and lighting conditions
  • Mobile, computer, or screen settings
  • Fabric production differences
  • Handmade or weaving variations
  • Product batch differences

Such minor variations will not normally be considered defects.

Customers should review all available product information and size details before placing an order.

3. Product Availability

All products are subject to availability.

A product may become unavailable even after an order has been placed. In such cases, EF Creation may:

  • Offer an alternative product
  • Offer a replacement of similar value
  • Cancel the unavailable item
  • Issue a refund for any advance payment made for that item

We do not guarantee that every product displayed on the website will always remain in stock.

4. Pricing

All product prices are listed in Bangladeshi Taka (BDT) unless stated otherwise.

Prices may change without prior notice due to:

  • Supplier cost changes
  • Promotional campaigns
  • Stock availability
  • Market conditions
  • Technical or pricing errors

The price applicable to your order will normally be the price confirmed at the time of order verification.

Shipping charges, delivery fees, or other applicable costs may be added separately.

5. Pricing and Website Errors

Although we try to keep all information accurate, errors may occasionally occur in:

  • Product prices
  • Product descriptions
  • Discount amounts
  • Stock information
  • Shipping charges
  • Promotional offers

If an incorrect price or information is published, EF Creation may correct the error and contact the customer before processing the order.

We reserve the right to cancel an order placed using an obvious pricing or technical error.

6. Order Placement

Customers may place orders through our website or other official EF Creation communication channels.

When placing an order, customers must provide:

  • Full name
  • Active mobile number
  • Complete delivery address
  • Correct product and size information
  • Other details required to complete delivery

Submitting an order does not automatically mean that the order has been accepted or confirmed.

7. Order Confirmation

An order is considered confirmed only after verification by EF Creation.

We may contact you through:

  • Phone call
  • SMS
  • WhatsApp
  • Messenger
  • Email
  • Other available communication methods

EF Creation may reject, hold, or cancel an order if:

  • The customer cannot be contacted.
  • The delivery information is incomplete or incorrect.
  • The selected product is unavailable.
  • The listed price is incorrect.
  • Required advance payment has not been completed.
  • The order appears suspicious, fraudulent, or unauthorized.
  • The customer has previously refused or failed to receive confirmed orders.

8. Payment

Available payment methods may include:

  • Cash on Delivery
  • Mobile financial services
  • Bank transfer
  • Online payment methods
  • Other methods approved by EF Creation

Payment availability may depend on the order value, delivery location, and product type.

EF Creation may require partial or full advance payment for:

  • Customized products
  • High-value orders
  • Bulk orders
  • Special orders
  • Orders to selected locations
  • Customers with previous refused deliveries

Customers are responsible for providing accurate payment information.

9. Cash on Delivery

Where Cash on Delivery is available, the customer must pay the complete payable amount when receiving the parcel.

The payable amount may include:

  • Product price
  • Shipping charge
  • Re-delivery charge
  • Other charges communicated before confirmation

Repeated refusal of Cash on Delivery orders may result in advance payment being required for future orders.

10. Order Cancellation

Customers may request order cancellation before the order has been dispatched.

Once an order has been handed over to the courier, cancellation may not be possible.

EF Creation reserves the right to cancel an order due to:

  • Product unavailability
  • Incorrect pricing
  • Incomplete customer information
  • Failed verification
  • Payment issues
  • Suspicious or fraudulent activity
  • Circumstances beyond our reasonable control

For customized or specially prepared products, advance payments may not be refundable after production has started.

11. Shipping and Delivery

Orders are delivered according to our Shipping & Delivery Policy.

Estimated delivery periods are:

  • Inside Dhaka: 1–3 business days
  • Outside Dhaka: 2–5 business days

Delivery periods are estimates and may be affected by courier delays, festivals, public holidays, weather conditions, political situations, or other circumstances beyond our control.

Customers are responsible for providing an accurate address and remaining available to receive the parcel.

12. Returns, Replacements and Refunds

Returns, replacements, exchanges, and refunds are handled according to our Refund and Returns Policy.

Return requests are generally accepted only for:

  • Incorrect products
  • Damaged products
  • Defective products
  • Products that differ significantly from the confirmed order

Customers must notify EF Creation within 48 hours of receiving the order.

Products must remain unused, unwashed, unaltered, and in their original condition with tags and packaging intact.

13. Promotions and Discount Codes

Promotional offers, discount codes, vouchers, and campaign prices may be subject to separate conditions.

Unless otherwise stated:

  • Offers cannot be exchanged for cash.
  • Multiple discount codes cannot be combined.
  • Promotional offers may have expiry dates.
  • Discounts may apply only to selected products.
  • Shipping charges may not be included.
  • Promotional products may have limited availability.

EF Creation may modify or end a promotion when reasonably necessary.

14. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order information
  • Selecting the correct product and size
  • Reviewing product descriptions before ordering
  • Checking the order confirmation
  • Keeping their mobile number available for verification and delivery
  • Paying the confirmed amount
  • Receiving the parcel within the courier’s delivery period
  • Following product care instructions

EF Creation will not be responsible for issues caused by incorrect information provided by the customer.

15. Prohibited Use

You may not use our website or content to:

  • Conduct unlawful or fraudulent activity
  • Submit false orders
  • Provide misleading information
  • Attempt unauthorized access to the website
  • Distribute viruses or harmful software
  • Copy or misuse EF Creation’s content
  • Harass staff, delivery personnel, or other customers
  • Interfere with the website’s security or operation

We may restrict access or cancel orders when prohibited activity is identified.

16. Intellectual Property

All content available through EF Creation, including the following, is owned by or licensed to EF Creation:

  • Brand name
  • Logo
  • Product photographs
  • Graphics
  • Product descriptions
  • Website design
  • Videos
  • Promotional materials
  • Clothing and design elements
  • Written content

This content may not be copied, reproduced, modified, distributed, sold, published, or used for commercial purposes without written permission from EF Creation.

Unauthorized use may result in appropriate action under applicable law.

17. Third-Party Services

Our website may use or link to third-party services, including:

  • Courier companies
  • Payment providers
  • Social media platforms
  • Website hosting services
  • Analytics tools

EF Creation does not control every third-party platform and is not responsible for its independent practices, availability, or content.

Use of third-party services may also be subject to their own terms and policies.

18. Privacy

Personal information is collected, used, stored, and shared according to our Privacy Policy.

By placing an order, you authorize EF Creation to use the necessary information to:

  • Process your order
  • Contact you
  • Arrange delivery
  • Provide customer support
  • Handle returns or refunds
  • Prevent fraudulent activity

Necessary delivery information may be shared with trusted courier partners.

19. Limitation of Liability

To the extent permitted by applicable law, EF Creation will not be responsible for indirect or unexpected loss caused by:

  • Courier delays
  • Customer-provided incorrect information
  • Improper product use
  • Failure to follow care instructions
  • Internet or website interruptions
  • Third-party service failures
  • Unauthorized use of customer devices or accounts
  • Events beyond our reasonable control

Nothing in these Terms and Conditions is intended to remove any customer rights that cannot legally be excluded.

20. Events Beyond Our Control

EF Creation will not be responsible for delays or failure to perform an obligation caused by events beyond reasonable control, including:

  • Natural disasters
  • Floods
  • Fires
  • Severe weather
  • Strikes
  • Political unrest
  • Government restrictions
  • Public emergencies
  • Transportation disruptions
  • Courier interruptions
  • Internet or technical failures

We will make reasonable efforts to resume service and communicate important updates.

21. Changes to the Website

EF Creation may update, suspend, modify, or remove:

  • Website features
  • Products
  • Prices
  • Promotions
  • Policies
  • Payment options
  • Delivery options

We do not guarantee uninterrupted access to every part of the website at all times.

22. Changes to These Terms

EF Creation may revise these Terms and Conditions when necessary.

The updated version will be published on this page with a revised effective date. Continued use of the website after changes are published means that you accept the updated Terms and Conditions.

23. Governing Law

These Terms and Conditions will be interpreted according to the applicable laws of Bangladesh.

Any dispute should first be raised directly with EF Creation so that both parties can attempt to resolve it reasonably.