Effective Date: July 2026

At EF Creation, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, place an order, or communicate with us.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you place an order, create an account, contact us, or interact with our website.

The information we collect may include:

  • Full name
  • Mobile number
  • Email address, if provided
  • Shipping address
  • Billing address
  • Order and purchase details
  • Messages, inquiries, or feedback sent to us
  • Basic website usage and device information collected through cookies

Please ensure that the information you provide is accurate and up to date.

2. How We Use Your Information

We may use your personal information to:

  • Confirm, process, and deliver your orders
  • Verify order and delivery information
  • Provide customer service and respond to inquiries
  • Send order confirmation, delivery, and tracking updates
  • Handle returns, replacements, or refunds
  • Improve our products, services, and website experience
  • Prevent suspicious, unauthorized, or fraudulent activities
  • Maintain business and transaction records
  • Send promotional offers and updates when you have provided consent

You may request to stop receiving promotional communications at any time.

3. How We Share Your Information

EF Creation does not sell, rent, or trade customers’ personal information.

We may share necessary information with trusted third parties only when required to operate our business, including:

  • Courier and delivery service providers
  • Website hosting and technical service providers
  • Payment or transaction service providers, where applicable
  • Government or legal authorities when required by law

These parties will only receive the information necessary to perform their services.

4. Data Protection and Security

We take reasonable administrative and technical measures to protect your personal information from:

  • Unauthorized access
  • Misuse or disclosure
  • Loss or alteration
  • Fraudulent activity

However, no online platform or electronic transmission method can guarantee complete security. Customers should also protect their account details, passwords, and devices from unauthorized access.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and website performance.

Cookies may help us:

  • Remember customer preferences
  • Maintain shopping cart functionality
  • Understand how visitors use our website
  • Improve website speed and performance
  • Provide more relevant content and promotions

You may disable cookies through your browser settings. However, disabling cookies may affect certain website features.

6. Data Retention

We may retain personal information for as long as necessary to:

  • Complete and manage orders
  • Provide customer support
  • Maintain financial and transaction records
  • Resolve disputes
  • Prevent fraud
  • Comply with legal or business requirements

When personal information is no longer required, we may securely delete or anonymize it.

7. Your Rights

You may contact us to request:

  • Access to the personal information we hold about you
  • Correction of inaccurate or incomplete information
  • Deletion of your information, where legally and operationally possible
  • Withdrawal of consent for promotional communications

Some information may need to be retained for completed transactions, accounting, fraud prevention, or legal compliance.

8. Third-Party Links

Our website may contain links to third-party websites or services. EF Creation is not responsible for the privacy practices, security, or content of those external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

9. Children’s Privacy

Our website and products are not specifically directed toward children. Orders placed by individuals under the legal age should be completed with the involvement and supervision of a parent or legal guardian.

10. Changes to This Privacy Policy

EF Creation may update this Privacy Policy when necessary to reflect changes in our business operations, website features, or legal requirements.

Any updated version will be published on this page with a revised effective date. Continued use of the website after an update means that you acknowledge the revised Privacy Policy.