Effective Date: July 2026

At EF Creation, we carefully inspect every product before dispatch to ensure that it reaches you in good condition. However, if you receive an incorrect, damaged, or defective product, you may request a return, replacement, or refund according to the terms below.

By placing an order with EF Creation, you agree to this Refund and Returns Policy.

1. Return Eligibility

A return request may be accepted only in the following situations:

  • You received the wrong product.
  • The product arrived damaged.
  • The product has a manufacturing defect.
  • The size, color, or design is different from what you ordered.

All return requests are subject to verification by the EF Creation team.

2. Return Request Timeframe

You must contact us within 48 hours of receiving your order.

Return requests submitted after 48 hours may not be accepted.

When contacting us, please provide:

  • Your full name
  • Order number
  • Mobile number
  • A clear description of the issue
  • Clear photos or videos of the product
  • The parcel packaging and delivery label

An unboxing video is highly recommended, especially for damaged, missing, or incorrect product claims.

3. Return Conditions

To qualify for a return, the product must be:

  • Unused
  • Unwashed
  • Unworn, except for a brief fitting
  • Free from stains, perfume, makeup, or damage
  • Returned with the original tags attached
  • Returned in its original packaging
  • In the same condition in which it was delivered

EF Creation reserves the right to reject a return if the product does not meet these conditions.

4. Non-Returnable Items

Returns or refunds will not be accepted for:

  • Change of mind
  • Personal preference after receiving the product
  • Incorrect size selected by the customer
  • Minor color differences caused by photography, lighting, or screen settings
  • Slight weaving irregularities or handmade variations that do not affect product quality
  • Products that have been used, washed, altered, or damaged by the customer
  • Products without their original tags or packaging
  • Clearance, discounted, customized, or promotional items, unless they are damaged or incorrect

Please check the product description and size information carefully before placing an order.

5. Replacement Process

After receiving your return request, our team will review the provided information.

If the request is approved:

  1. We will provide instructions for returning the product.
  2. The returned product will be inspected after we receive it.
  3. A replacement will be arranged if the issue is verified and the product is available.

If the same product is unavailable, you may be offered another product of similar value or a refund.

6. Refund Process

A refund may be issued when:

  • The returned product has been received and verified.
  • A replacement product is unavailable.
  • EF Creation approves the refund request.

Approved refunds will usually be processed within 7 business days after verification.

The time required for the refund to appear may depend on the payment method, bank, or mobile financial service provider.

Shipping or delivery charges may not be refundable unless the return is caused by an incorrect, damaged, or defective product sent by EF Creation.

7. Exchange for Size

Size exchanges are subject to product availability and approval.

To request a size exchange:

  • Contact us within 48 hours of delivery.
  • The product must remain unused, unwashed, and in its original condition.
  • All tags and packaging must remain intact.

Customers may be responsible for exchange delivery charges when the correct product and size were originally delivered.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please do not use or wash it.

Contact us immediately and provide clear photos or an unboxing video. After verification, we will arrange an appropriate replacement or refund.

9. Return Shipping

Return shipping instructions will be provided after your request is approved.

Please do not return a product without first contacting EF Creation. Products returned without authorization may not be accepted.

Responsibility for return or re-delivery charges will depend on the reason for the return.

10. Order Cancellation

You may request cancellation before the order has been dispatched.

Once an order has been handed over to the courier, cancellation may not be possible. Delivery or return charges may apply if the customer refuses a confirmed order without a valid reason.

11. Refund or Return Rejection

EF Creation may reject a return, replacement, or refund request if:

  • The request is submitted after the allowed timeframe.
  • The product has been used, washed, altered, or damaged.
  • Original tags or packaging are missing.
  • The information provided is incomplete or misleading.
  • The issue is caused by improper use or customer handling.
  • The product is returned without prior approval.